bet393 Privacy Policy

1Data Controller

bet393 ("we," "us," "our," or "the Platform") is the data controller responsible for your personal information collected through the bet393 website and services available at bet393.club. As data controller, bet393 determines the purposes and means by which your personal data is processed in connection with your use of the platform.

By registering a bet393 account, accessing the platform, or otherwise providing personal information to bet393, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the bet393 platform.

2Data We Collect

2.1 Identity and Contact Information

When you register for a bet393 account or complete identity verification (KYC), we collect:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification – you must be 18 or older);
• Pakistani CNIC number or other government-issued identification number;
• Residential address including city and province;
• Pakistani mobile telephone number;
• Email address.

2.2 Financial Information

To process deposits and withdrawals, bet393 collects:

• JazzCash or Easypaisa account number or linked mobile number;
• Bank account details (account title, IBAN, bank name) where bank transfer is used;
• Cryptocurrency wallet addresses where applicable;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment reference numbers.

2.3 Platform Usage Data

When you use bet393, we automatically collect technical and behavioural data including:

• IP address, device type, browser type and version, and operating system;
• Pages visited, features accessed, session duration, and navigation paths;
• Betting history, game play records, wager amounts, and outcomes;
• Login timestamps and geographic location at login (country and city level).

2.4 Communications Data

If you contact bet393 support via live chat, email, or other channels, we retain records of those communications including their content and timestamps, for quality assurance, dispute resolution, and regulatory compliance purposes.

3How We Collect Your Data

bet393 collects your personal information through the following means:

• Directly from you – when you register, verify your account, make deposits or withdrawal requests, update your profile, or contact support;
• Automatically – through cookies, web beacons, and server logs when you access or use the bet393 platform;
• Third-party verification services – identity verification providers used for KYC processes may return verification results and flags to bet393;
• Payment processors – transaction confirmation and status data is received from JazzCash, Easypaisa, and banking partners.

4How We Use Your Data

bet393 uses your personal data for the following purposes:

• To create, manage, and maintain your bet393 account;
• To process deposits, withdrawals, and all financial transactions in PKR;
• To verify your identity and age (18+) as required by our policies and applicable regulatory obligations;
• To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities;
• To provide 24/7 customer support and resolve disputes;
• To send transactional communications including deposit confirmations, withdrawal notices, and account security alerts;
• To send promotional communications about bet393 offers and features (where you have opted in, or where permitted by applicable law);
• To monitor compliance with our Terms & Conditions and Responsible Gaming policies;
• To improve and optimise the bet393 platform based on usage patterns and player feedback;
• To fulfil legal, regulatory, and tax obligations applicable to the platform's operations.

bet393 does not use your personal data for purposes incompatible with those listed above without obtaining your consent or where otherwise required by law.

5Legal Basis for Processing

bet393 processes your personal data on the following legal bases:

• Contractual necessity – processing required to fulfil our agreement with you when you register and use the bet393 platform, including account management, payment processing, and customer support;
• Legal obligation – processing required to comply with anti-money laundering (AML), know-your-customer (KYC), and applicable regulatory requirements;
• Legitimate interests – processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where our interests do not override your fundamental rights;
• Consent – processing for direct marketing communications, where consent has been obtained and can be withdrawn at any time.

6Data Sharing & Third Parties

6.1 Service Providers

bet393 shares your personal data with trusted third-party service providers who assist in platform operations, including payment processors (JazzCash, Easypaisa, banking partners), identity verification providers, game software providers, hosting and infrastructure providers, and fraud prevention services. All such providers are contractually bound to process your data only on bet393's instructions and to maintain appropriate security standards.

6.2 Legal Disclosures

bet393 may disclose your personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction. bet393 cooperates fully with lawful requests for user data. Where permitted, bet393 will notify affected users of such disclosures.

6.3 No Sale of Personal Data

bet393 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes.

7Data Retention

bet393 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, tax, and accounting obligations. In general:

• Account registration and identity data is retained for a minimum of 5 years following account closure;
• Financial transaction records are retained for a minimum of 7 years for AML compliance purposes;
• Support communication records are retained for 3 years;
• Technical log data is typically retained for 12 months.

Where retention is based solely on consent, data will be deleted upon withdrawal of consent where no other legal basis for retention applies.

8Data Security

bet393 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet393 platform;
• Encrypted storage of sensitive data including passwords (hashed) and payment credentials;
• Two-factor authentication (2FA) available for all bet393 accounts;
• Access controls restricting internal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of the platform infrastructure.

Despite these measures, no internet transmission is completely secure. You are responsible for maintaining the security of your bet393 login credentials. Contact bet393 support immediately if you suspect unauthorised access to your account.

9Cookies & Tracking Technologies

bet393 uses cookies and similar tracking technologies to operate and improve the platform. Cookies used by bet393 include:

• Essential cookies – required for the platform to function correctly, including session management and login state;
• Performance cookies – used to collect anonymised data on how users interact with bet393 pages to identify improvements;
• Functional cookies – used to remember your preferences such as language and currency settings;
• Analytics cookies – used to analyse aggregate user behaviour and platform performance.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality including the ability to log in to your bet393 account.

10Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bet393:

• Right of access – to request a copy of the personal data bet393 holds about you;
• Right to rectification – to request correction of inaccurate or incomplete personal data;
• Right to erasure – to request deletion of your personal data where no legal basis for continued retention exists;
• Right to restriction – to request that bet393 limit processing of your data in certain circumstances;
• Right to data portability – to receive your personal data in a structured, machine-readable format;
• Right to withdraw consent – where processing is based on consent, to withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact bet393 support via live chat or email at [email protected] (plain text – not a clickable link). bet393 will respond to verifiable requests within 30 days. Identity verification may be required before processing data subject requests.

11Minors

bet393 strictly prohibits registration by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under 18, that account will be immediately closed, data will be deleted to the extent permitted by law, and any associated funds will be handled in accordance with our Terms & Conditions and applicable legal requirements. Parents and guardians who believe a minor has registered with bet393 should contact support immediately.

12International Data Transfers

As an online platform serving users in Pakistan, bet393 may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, bet393 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Privacy Policy, including contractual data protection clauses with relevant service providers.

13Changes to This Privacy Policy

bet393 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered users via email notification or an in-platform notice prior to the change taking effect. The date of last update is shown at the top of this page. Your continued use of the bet393 platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

14Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet393, please contact us through the following channels: